Digi-Key.no omtaler og erfaringer

Dobbel fortolling

Anbefales ikke. De er med i VOEC-registeret, som betyr at de forhåndsfakturerer fortollingen, men de informerer ikke leveringsselskapet riktig, og dermed ender man opp med å betale rundt 88% i skatter og avgifter.

Attention!!!! If it would be possible, i´d give them minuspoints. I work in this business since 30 years but this is the worst service and firm i´v ever encountered.: 1.) If you buy, you have to pay customs because ist should come from USA, but it arrives in 3 days... from USA??? And the don´t calculate it in the checkout. There is only a small notice if you read relaly EVERYTHING on EVERY side. It shows up as an austrian firm but if you buy only some part, the customs are more expensive then the things you bought. 2.) There was in their system our firm registred as an australian firm, but we are in Austria. I tried to change it, sent them a mail but no reaction. Then we posted an order, as we needed parts urgently, put in the right country and nevertheless they charged the taxes. On my mail, that the VAT-No. is correct, tey have only the false country, and they should please correct this, they answered, i should deal this with paypal, they have the false adress, Austria, not Australia. Are they def, not able to read, totally ignorant or both????

Hvis det var mulig, ville jeg gitt det -5 stjerner. Distributøren har en tysk avdeling; i hvert fall er det det de foreslår. Likevel tar de absurde tollavgifter og andre avgifter for standard elektronikkvarer. Retur tilbys for rundt €20; fordi kunden tydeligvis er skyld i å ha falt for den "tyske forhandleren". (Anmeldelsen nedenfor beskriver min opplevelse.) Tvilsomme ordrebekreftelsespraksiser. Virker fullstendig uprofesjonelt. Aldri igjen. Googles vilkår tillater ikke den typen klare språkbruk dette selskapet trenger.

Uten tilhørende EORI kan ikke varene behandles av tollen. Pakken ble returnert av tollen. Ifølge selskapet kan det ikke utstedes refusjon.

Beware of DigiKey's non compliance with the contracted incoterms! When you buy from Europe you secure DDP incoterms by paying in Euros (so prices include a hefty premium to cover duties and customs). DigiKey also collects VAT on behalf of the European authorities. But, AFTER PAYMENT, DigiKey violates the terms of the contract by sending the package under CPT incoterms, so the taxes, duties and customs you paid "evaporate", and you are stuck in customs, forced to pay twice. It is impossible to solve the problem by writing to "customer support" and providing the evidences of the contracted terms (screenshots, their own webpage...). It appears their "support" doesn't understand what "DDP incoterms" means. Or maybe they don't understand what "written contract" means. Now, our only hope are the legal enforcement actions of the European authorities. We are providing them with all the evidence, so they can check the alleged misappropriation of the taxes, duties and customs collected on their behalf, and use the international courts to recover the money and stop this scam.

The customer service does not respond to my emails.