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NYC SICARIO · 2026-02-16
Excessively long shipping times and cheap packaging
Excessively long shipping times. Yes, the orders come from China. Extremely cheap packaging. Garbage bag material with tape. My package was completely ripped apart and the contents were obviously thrown across 6000 miles before being stuffed back into the shredded garbage bag. Not too mention the plastic clothing bags were all damp and dirty. They offer expedited shipping but that’s nonsense. They should refund you if it exceeds the advertised shipping timeframe or don’t offer it at all. They blame the courier service for everything. That does nothing for the customer. Funny how they want to avoid refunds at all costs. Horrible experience with this company. I’ll send everything to the cleaners and donate the clothes to a homeless shelter. What a waste of money.
Svar fra Tokyo-Assassin: Hello, we regret your shopping experience. You selected the expedited delivery service, which is already the preferred delivery method we use. From the moment we hand over the package to the logistics provider, we have no control over their delivery time, and we have been urging them to expedite the process. Regarding the package being soaked and the packaging issue, we did not use any random garbage bags; we used environmentally friendly recycled plastic materials. Furthermore, you are the first to report the package being soaked. We are very sorry you encountered this problem, and we have already reported it to the logistics company and received an explanation. Perhaps our materials were not thick enough; we will further upgrade our packaging materials and thickness based on this inciden…
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Brian Sergent · 2026-02-05
I ordered an XL sweatshirt
I ordered an XL sweatshirt, which is what I always wear. They sent me a size I could not even get on me. When I contacted them about a return they advised me to sell it secondhand. Their website about being satisfied is not accurate. If your order is wrong you eat it. And trust me, their sizes are off. The following is an edit after I read their reply. I'm pretty sure I know what size sweatshirt I wear. Their supposed sizing chart would not have made any difference in the product they sent me. Instead of trying to make it right, they're clearly blaming me for my "mistake" and asking if there is anything I don't understand.... What I don't understand is how in the hell they thought what they sent me was an XL. Maybe like an extra large in kids sizes. It may perhaps fit a husky 12-year-old lol but certainly not me. Trust me, you don't want to deal with these people... I just basically gave away 40 bucks.
Svar fra Tokyo-Assassin: No customer has ever complained about our size chart. Why didn't your first email criticize our size chart, but instead said you bought the wrong size? This isn't a quality issue; it's your own mistake in choosing the wrong size.
We have clearly explained the return process and sizing information on our relevant pages. I already informed you in my previous email that you could return or exchange the item, but you would need to bear the shipping costs yourself. I was simply suggesting you do so.
We haven't defrauded you. If you return it to our warehouse, we will refund or exchange it for you. I have already provided you with the return address. Is there anything else you don't understand?
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★★★★★
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Antonio · 2026-01-14
I don’t care if you had a problem with…
I don’t care if you had a problem with your logistic partner in Italy I had paid 34,80 euro for the order TASS1784, dated 6/12/25, today is more then one month that I had made my order. Than I will denonce you for fraud to the web police and will stop your payment with the bank if you don’t give me back the money very soon
Svar fra Tokyo-Assassin: Hello, we are very sorry for the unpleasant experience you had. The time you placed your order coincided with the Christmas and New Year holidays, which caused delays in the delivery of your package. Furthermore, our previous logistics company was inefficient, and we have since terminated our partnership with them. We are now working with a new logistics company to further optimize our delivery times.
We apologize again for the inconvenience!
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★★★★★
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christopher parton · 2026-01-08
Idiot company who only think of themselves -5
Well they're communiction when my package went missing was terrible, i had to use paypal to get it sorted and it took a month, the package had been left outside my front door and i guess it was stolen, i will never use this company again, useless ! Theyve just cost me 36 us dollars, if i could give -5 stars i would.i really would avoid them tracking useless, communication useless and once your money is in thier bank account, your item is dumped outside your front door with no thought of theft, thats your problem now
Svar fra Tokyo-Assassin: I sincerely apologize for the unpleasant experience you've had. However, if I were able to upload photos, I would show everyone the truth.
① We have safely delivered your package to the shipping address provided in your order.
② We have provided all the evidence, including photos of the package being signed for and tracking information.
③ You said your package was lost or stolen at your doorstep, why didn't you report it to the police?
④ You did not specify "signature required" in your shipping address, so the logistics company used their standard delivery method.
⑤ Once the package is shipped, its safety is the responsibility of the logistics company, and they have delivered it safely. If your package was stolen or lost at your doorstep, why should we be responsible for your loss?
⑥ You m…
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Klaus Fischer · 2025-12-15
Größenangaben sind falsch
Größenangaben sind falsch. Die T-Shirts sind viel zu groß. Rücksendung oder Umtausch praktisch unmöglich, da die Rücksendung nach China geht.
Svar fra Tokyo-Assassin: Es tut uns sehr leid, und wir danken Ihnen herzlich für Ihr Feedback. Rücksendungen und Umtausch erfordern, dass die Ware vor der Zahlungsabwicklung in unserem Lager eintrifft; dies ist gängige Geschäftspraxis. Auf unserer Website finden Sie eine übersichtliche Größentabelle, und wir haben Ihnen bereits entsprechende Lösungen angeboten. Wir werden unsere Abläufe in Ihrem Fall weiter optimieren. Vielen Dank für Ihr wertvolles Feedback.
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★★★★★
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Mark Smith · 2025-12-01
T-shirt was ordered in large size with…
T-shirt was ordered in large size with a specified maximum size of 42.9" chest but delivered much larger at 47.5". As they ship from China returns practically impossible, as they say themselves. They refused to ship the right size although it would probably cost them very little to rectify.
Svar fra Tokyo-Assassin: We sincerely apologize and thank you for your feedback. All our garments are handmade, and slight imperfections in sizing are unavoidable. We deeply regret this!
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