Tom Wood omtaler og erfaringer

Da jeg var i Oslo, anbefalte en venn at jeg skulle stikke innom. Og det var den beste anbefalingen! Jeg liker merkets minimalistiske tilnærming, og de har noen virkelig unike, kule plagg. Jeg vil også nevne butikkpersonalet: Jeg ble hjulpet av en skikkelig kul fyr, en australier (jeg husket ikke navnet hans), men han fortalte meg massevis av historier om de forskjellige smykkene i butikken og merket generelt. Takket være ham er dette ikke bare en smykkebutikk, men et sted med sjel og et konsept.

Vi besøkte butikken på anbefaling og var ikke kjent med merket fra før. Vi ble varmt møtt av den ansatte (takk, Cole!) og fikk utrolig tålmodige og vennlige råd. Han noterte ned all informasjon om størrelser og materialer. Det føltes ikke på noe tidspunkt som et salgsargument, men rett og slett som en åpen og profesjonell konsultasjon. Takk for det. Vi kommer tilbake!

Do not buy from here !!! They don’t respond to refunds

Ordered a bracelet for my husband for our 10th anniversary it came and bigger than it’s suppose to be. I’ve tried to email multiple times and contact via social media to organise an exchange. No response There is no direct contact I’m left with a bracelet costing over £200! I want a refund TOM WOODS this is unacceptable and to me seems like a total scam of a company

I recently purchased a signet ring from Tom Wood and unfortunately had a very disappointing experience. I selected my size using their official sizing guide and based on my known ring size. When I first put the ring on, it seemed like it would fit, but during normal wear it became noticeably tight and uncomfortable. This made it difficult to wear for an extended period, which was unexpected. After wearing it once, I also noticed visible surface marking on the finish. While I understand that some wear is normal with sterling silver and plated jewelry, this was more pronounced than I expected after a single use. The product page describes a polished finish, and in their FAQ they note a white rhodium coating that is described as strong and resistant, which led me to expect better durability in real-world use. However, that level of detail was not clearly presented on the product page during purchase. I reached out to customer service to see if there were any options (exchange, store credit, or servicing), but was told there were no solutions available and that this was considered normal wear. The response felt very rigid and did not reflect much flexibility or consideration for the overall customer experience. At this price point, I expected clearer guidance on how the ring would perform in everyday wear, as well as a more helpful resolution when issues came up. I like the design of the ring, but based on this experience, I would be hesitant to purchase from them again. Based on…

Started badly but ended well!

I recently purchased a signet ring from Tom Wood and unfortunately had a very disappointing experience. I selected my size using their official sizing guide and based on my known ring size. When I first put the ring on, it seemed like it would fit, but during normal wear it became noticeably tight and uncomfortable. This made it difficult to wear for an extended period, which was unexpected. After wearing it once, I also noticed visible surface marking on the finish. While I understand that some wear is normal with sterling silver and plated jewelry, this was more pronounced than I expected after a single use. The product page describes a polished finish, and in their FAQ they note a white rhodium coating that is described as strong and resistant, which led me to expect better durability in real-world use. However, that level of detail was not clearly presented on the product page during purchase. I reached out to customer service to see if there were any options (exchange, store credit, or servicing), but was told there were no solutions available and that this was considered normal wear. The response felt very rigid and did not reflect much flexibility or consideration for the overall customer experience. At this price point, I expected clearer guidance on how the ring would perform in everyday wear, as well as a more helpful resolution when issues came up. I like the design of the ring, but based on this experience, I would be hesitant to purchase from them again. Update:…

Kjempeflott sted, godt utvalg og helt fantastisk kundeservice.

Great designs and fabulous service. Highly recommend checking out their collection while you're in Oslo. Unique and simple approaches to their pieces. Got a ring and some earrings and we absolutely love them!

Pretty bad customer experience with online ordering. Been waiting a month for a refund on a return, and have sent multiple follow ups and emails only to receive very slow, sporadic and detached responses that reflect a complete lack of accountability, care and attention. Super disappointing experience that degrades the brand in my opinion.

Handlet der for første gang der idag. Møtte på Maren som var superhyggelig og hjelpsom! Anbefales absolutt på det varmeste å bare besøke butikken i seg selv. Var som å gå inn i en blanding av et bankhvelv og museum 😀 …

I brought a dress that looked nothing…

I brought a dress that looked nothing like the picture, the quality was very poor and it cost £60. I emailed them to ask where I could return it and they said it would cost £20 postage. So i paid that and returned the dress. A month later I’ve received the dress back in the post. I emailed them again to be told they would give me 30% back, which workouts £18. Not even the cost of the postage. DO NOT ORDER FROM THIS WEBSITE

Total scam

Total scam £40 on a terrible quality dress that looked nothing like the photo. When I emailed for return I was offered 30% which I did not accept. I requested a full refund on return but I was given insufficient address details, spent £19.70 to return to china only to have it returned to me 3 months later. I think they gave a fake address. So now I’m £60 down and 4 months later. I was offered the “maximum” 50% of the original item by Fabian the manager. What a joke - why is that the maximum when it was all their fault & no body to complain to. Ps 5 days later and still haven’t received my refund! DO NOT BUY FROM HERE

SCAM

I read these reviews after ordering. The website looks legit at first so I didn’t check reviews before buying, I came across them while searching for a specific dress which doesn’t seem to actually exist anywhere, but it’s basically SHEIN items at twice the price (or more). They’re based in China which they hide until you ask for a refund. They then offer you just 10% in a condescending email apologising for your ‘disappointment’ so I’m getting back about £3.80 of a £38 dress. AVOID, AVOID, AVOID.

No quality assurance or performance reliability from this high-priced brand.

My daughter was gifted a Tom Wood Project 9ct Gold plated Infinity Bangle just this Christmas by a friend. Within less than a month - and limited/careful of faction wear on its own- away from other jewellery as it is quite a signature piece- the bracelet has become both scratched and tarnished to a ridiculous extent. Unfortunately the piece - which retails at approximately £700 - was purchased via a Matches Fashion closing down sale - and we don’t have the Proof of Purchase - so the TWP Customer services team - whilst communicative - have ditched all responsibility for Customer Service Backup or resolution to the very clear performance problems in the bangle. I am frankly astounded at how gingerly a so-called-luxury brand will ditch all responsibility for quality assurance or performance reliability in their products. I supplied full product/batch number/ID/packaging etc as well as photo’s of the very obvious faults across the bangle - but was met with a very practised ‘So sorry-not our problem’. So. I despite their undoubtedly strong design - this brand is not enduring or well finished throughout the production process. And they don’t care. So - I would avoid and find another brand to buy your treasured pieces and gifts from. I have bought £50 electromagnetic plated pieces for my teenage daughter from numerous other jewellery brands and not had these problems.

Bought a ring

Bought a ring, website said customs fees and duties included, item was held at DHL demanding payment of fees, customer service did not resolve this and thus far it is 2 weeks as an ongoing issue. I'd avoid on the basis they can't resolve simple customs disputes!

I ordered two bracelets via the online shop, one size 6.5 and another one in size 7 inch to find out the right size (kept one bracelet and returned the other). In a couple of weeks decided to buy another bracelet and ordered it in the same size as the one I kept - however the fit of the second bracelet was completely different (about 0.5cm shorter, which was odd). The company made me pay the full GBP 20.00 return fee to exchange the size of the second bracelet even though their sizing isn't standardised. So worth being careful with global orders since they dont offer any exchanges and make you pay GBP 20.00 for each and every return (and the customer service is less than helpful!).

Jeg returnerte produktet fordi jeg ble fortalt at det var mulig å returnere det, men jeg ble belastet med 3000 yen i refusjonsgebyr, og det er ikke engang mulig å returnere det. Jeg kommer aldri til å kjøpe dette produktet igjen. Jeg returnerte det fordi det var en annen størrelse enn den japanske standardstørrelsen. Hvis du vurderer å kjøpe det, vær oppmerksom på at det er en annen standardstørrelse.

Worst experience ever. Don't buy!

Tom Wood is abusing their hype to produce very poor quality for a very overrated price. I paid 449 eur for a silver ring. I have rings I bought in a market for 12 eur that look better than this ring. I did a claim and they are not accepting it saying that is normal use, which is not. I only used the ring for 1 hour and it was completely scratched. Shame. Don't buy anything !

Amazing and polite service. Showers you with options. Opinions on what matches your style and polite behavior. Will visit again.

Best service I have ever got! Fabulous staff and jewelry!

Tom Woods Sonic- roomy, great colour, look superb

This is my first pair of Tom Wood jeans and I'm quite impressed, although I'd not have wanted to pay the original retail price. I purchased the Sonic straight style in white, although the colour is better described as ecru or off-white. They're 100% cotton and labelled as "organic" but that was not a factor in my purchase. My first impression was that they were quite large for their stated size, which was 36. I normally take 38 but with vanity sizing my more recent purchases have been in 36. They are just a tad loose but I always wear a belt so not a big issue. These jeans really are "straight leg" and they remind me of my old navy summer bellbottoms although they're not as heavy. Heaps of room through the backside and thighs. Very stylish and I even went out and bought a white belt to go with them, not just for the style but because I was concerned about coloured leather staining the waistband. The gold-coloured buttons are a nice touch, not that anyone will see them (hopefully) and so is the white label although it's fully stitched so a belt goes over the top. It's plain, with just "Tom Wood" at the bottom edge which means it should be visible even with a belt. Not sure what it's made from but doubt it's leather. From memory the inseam is 32" which is pretty good for me. Despite being tall my perfect inseam is 31" but very hard to find. While Tom Wood (not a real person, I gather) is a Norwegian brand, the jeans are made in Italy, and very nicely made at that. I'd not n…

Gode priser

Worst customer service I have ever gotten. There were 2people working and 1client in the store wjen me and my mom walked in, i had been so excited to finally go to that store as i wanted to get my self some rings. When we got in me and my mother didnt get a greeting nor a smile we looked around and finally we found where the rings were, still the 2salespersons did not want to acknowledge us and had all their focus on the other client. I asked to try on a ring n how much it was the guy then put the ring angrily on a display where i could try it and didnt even finish the short sentance of saying how much the ring was i needed to try on a different size so we tryed looking at the employees but they had no desire to help us at all. So Tom Wood obliviously dont wanted me as a customer and it made me sad as i really had been looking forward to get myself new rings but i will never ever shop with this brand again. Dont go there.

Fantastisk god kundeservice ♥️

Good and friendly service.

Superkul butikk med troll-tema.

Søt liten butikk med ypperlig service og fine smykker.

Hyggelige og flinke ansatte, godt utvalg av ringer

Kult!